EXAMINING THE ASSOCIATION BETWEEN ORGANIZATIONAL CULTURE AND EMPLOYEE ENGAGEMENT: IS JOB SATISFACTION A MEDIATOR?
DOI:
https://doi.org/10.69980/9zbk3t42Keywords:
Organizational Culture, Employee Engagement, Job Satisfaction, Mediation Analysis, IT & BPM, Structural Equation ModellingAbstract
In knowledge-based industries, employee engagement has become one of the prominent factors in determining organizational success Organizations in India, especially in the IT and BPM Sector, are confronting compounded challenges with respect to retention efforts, employee productivity escalation, work-life balance preservation, and workforce commitment. Although organizational culture is one of the key factors in organizations that affect employee attitudes and behaviors, what are the mechanisms by which it impacts employee engagement is not well understood. This research explores organizational culture, employee engagement and job satisfaction as a mediator in the IT and BPM industry of India.
The study develops a conceptual framework between organizational culture, job satisfaction and employee engagement based on the Herzberg’s Two-Factor Theory and Denison’s Organizational Culture Model. Organizational culture is operationalized in terms of involvement, consistency, adaptability, and mission dimensions, and job satisfaction is operationalized in terms of satisfaction with compensation, supervision, work environment, and coworker relationships. Employee engagement is assessed in terms of vigor, dedication and absorption.
A quantitative research design is anticipated using the survey data collected from the employees working in the leading IT and BPM organizations across India. The Structural Equation Model (SEM) was used to examine the direct and indirect relationships of the constructs. The results are expected to show that the impact of organizational culture directly and indirectly through job satisfaction is significant to employee engagement. Furthermore, job satisfaction is expected to be a significant mediator that explains the mechanism through which organizational culture leads to higher employee engagement. This study assists to the organizational behavior literature by extending the knowledge of the mechanisms of employee engagement in the framework of emerging economies and provides practical implications for managers who seek to improve the engagement of the workforce through cultural and satisfaction-oriented interventions.
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