ROLE OF UNIVERSITY INFRASTRUCTURE AND FACILITIES IN SHAPING EMPLOYEE WORK PERFORMANCE

Abstract

In higher education institutions, employee performance is influenced by multiple organisational factors, among which infrastructure plays a crucial yet often underexplored role. Understanding how infrastructure shapes work outcomes is essential for improving institutional effectiveness. This study examines the role of university infrastructure and facilities in shaping employee work performance, with a specific focus on classifying infrastructure components as performance enablers or constraints. A quantitative descriptive research design was adopted, and primary data were collected through a structured 5-point Likert scale questionnaire administered to 56 teaching and non-teaching staff members from private universities in Pune city. The data were analysed using descriptive statistical techniques, including mean scores, percentage distribution, and frequency analysis. The findings indicate that key infrastructure components, such as modern teaching aids (Mean = 4.59), access to computing resources (Mean = 4.30), and functional administrative spaces (Mean = 4.29), act as strong enablers of employee performance by enhancing efficiency and productivity. In contrast, factors such as storage facilities (Mean = 3.70), parking (Mean = 3.73), and grievance redressal systems (Mean = 3.89) function as moderate enablers with the potential to become constraints if not effectively managed. Additionally, salary satisfaction emerged as an important contextual factor, with relatively low mean scores (≈2.79–2.91), indicating its influence on employee motivation and overall performance. The study highlights that infrastructure is a dynamic organisational factor whose impact depends on its quality, accessibility, and alignment with employee needs, emphasising the importance of integrating infrastructure development with supportive HR practices.decisions and align engagement strategies with sustainability objectives.