Quality Administrative Workload And Documentation Burden, Burnout, And Job Satisfaction Among Emergency Department Physicians: A Healthcare Management Perspective On Workforce Well-Being And Operational Performance
DOI:
https://doi.org/10.69980/8qc0dz09Keywords:
Quality Administrative workload and documentation burden, Employee strain and burnout-related symptoms, Job Demands-Resources Theory, Emergency Department Doctors, Organizational Support, Healthcare Workforce ManagementAbstract
Quality documentation is essential in healthcare management for ensuring patient safety, supporting accreditation standards, facilitating quality improvement initiatives, and maintaining organisational accountability. Its importance, increasing documentation requirements can impose additional administrative responsibilities on physicians, potentially affecting their well-being and work experience. This study aimed to evaluate the perceived quality Administrative workload and documentation burden, Employee strain and burnout-related symptoms, and job satisfaction among Emergency Department doctors. A quantitative cross-sectional descriptive study was conducted among 80 physicians working in the Emergency Department of a tertiary care hospital. Data were collected using a structured self-administered questionnaire consisting of 15 items grouped into three domains: quality Administrative workload and documentation burden, Employee strain and burnout-related symptoms, and job satisfaction. Responses were recorded on a five-point Likert scale and analysed using descriptive statistics, including frequencies, percentages, mean scores, and standard deviations. The findings indicated a high level of Administrative workload and documentation burden, with most respondents reporting that documentation consumed substantial working time and increased workload through accreditation and audit-related activities. Employee strain and burnout-related symptoms, particularly mental fatigue and reduced motivation, were also reported by many participants. Overall job satisfaction remained high among respondents. The study concludes that Administrative workload and documentation burden contributes to workload pressure and Employee strain and burnout-related symptoms, while supportive organisational practices may help sustain physician job satisfaction, engagement, and overall professional well-being.
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