DETERMINANTS OF MENTAL WELL-BEING IN THE HYBRID WORKFORCE: AN EMPIRICAL STUDY OF THE ITES SECTOR IN BENGALURU

Authors

  • Ms. Nivedita Hattikal
  • Dr. S Sriranjani Mokshagundam

DOI:

https://doi.org/10.53555/eijbms.v11i1.230

Keywords:

Hybrid Work, Mental Well-being, Work-Life Balance

Abstract

The transition to hybrid work models has redefined the professional landscape, particularly in urban IT hubs such as Bengaluru. This study explores the key factors influencing mental well-being among employees in the Information Technology Enabled Services (ITES) sector operating in hybrid work environments. Specifically, it examines the impact of three critical variables namely Work-Life Balance, Job Autonomy, and Psychological Safety & Support on mental well-being. A structured questionnaire was administered to a sample of 200 hybrid employees. Both descriptive and inferential statistical methods, including regression analysis and ANOVA, were employed to analyze the data. The results indicate significant positive relationships between all three variables and mental well-being, underlining the importance of organizational strategies that promote flexibility, autonomy, and psychological support. These findings offer actionable insights for ITES firms aiming to foster a mentally resilient and productive hybrid workforce.

Author Biographies

Ms. Nivedita Hattikal

Research Scholar, University of Mysore

Dr. S Sriranjani Mokshagundam

Professor, Department of Management, SJB College of Management Studies, University of Mysore

References

• Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350–383.

• Felstead, A., & Henseke, G. (2017). Assessing the growth of remote working. New Technology, Work and Employment, 32(3), 195–212.

• Greenhaus, J. H., & Allen, T. D. (2011). Work–family balance. Journal of Management, 37(1), 17–42.

• Hackman, J. R., & Oldham, G. R. (1976). Motivation through job design. Organizational Behavior and Human Performance, 16(2), 250–279.

• Kahn, W. A. (1990). Psychological engagement at work. Academy of Management Journal, 33(4), 692–724.

• Parker, S. K., Knight, C., & Keller, A. (2020). Remote managers and trust. Harvard Business Review.

Downloads

Published

2025-01-15